5 Easy Ways to Reset Your myTNB Password in Malaysia: A Step-by-Step Guide

For myTNB users in Malaysia, forgetting your password doesn’t have to be a headache. You can easily reset your myTNB password using one of the following five methods. Whether you prefer using the myTNB app, the myTNB portal, contacting customer service, visiting a TNB office, or using a TNB kiosk, we’ve got you covered with step-by-step instructions.

Method 1: Reset via myTNB App

1. Open the myTNB app on your smartphone.
2. Tap on “Log In.”
3. Select “Forgot Password.”
4. Enter the email address associated with your myTNB account and tap on “Send.”
5. Check your email for a 4-digit verification code.
6. Return to the app, enter the code, and tap on “Verify.”
7. Create a new password and confirm it, then tap on “Save.”
8. You can now log in to your myTNB account using your new password.

Method 2: Reset via myTNB Portal

1. Go to the myTNB portal website: https://myaccount.mytnb.com.my/User/ForgotPassword.
2. Enter the email address linked to your myTNB account and click on “Next.”
3. Check your email for a 4-digit verification code.
4. Return to the web page, enter the code, and click on “Verify.”
5. Create a new password and confirm it, then click on “Save.”
6. You can now log in to your myTNB account with your new password.

Method 3: Reset via Customer Service

1. Call the myTNB customer service hotline at 1-300-88-5454.
2. Choose option 2 for myTNB services.
3. Provide your name, IC number, and TNB account number to the customer service representative.
4. Request a password reset and follow the instructions provided by the representative.
5. You’ll receive a temporary password via SMS or email. Use it to log in to your myTNB account and set a new password.

Method 4: Reset via TNB Office

1. Visit any TNB office near your location.
2. Bring your IC (Identity Card) and a recent TNB bill with you.
3. Approach the customer service counter and request a password reset.
4. Provide your name, IC number, and TNB account number to the customer service officer.
5. You’ll receive a temporary password via SMS or email. Use it to log in to your myTNB account and change it to a new password.

Method 5: Reset via TNB Kiosk

1. Locate a TNB kiosk with the myTNB logo at selected locations.
2. Scan the QR code displayed on the kiosk screen using your smartphone.
3. Enter the email address associated with your myTNB account and tap on “Send.”
4. Check your email for a 4-digit verification code.
5. Return to the kiosk screen, enter the code, and tap on “Verify.”
6. Create a new password and confirm it, then tap on “Save.”
7. You can now log in to your myTNB account with your new password.

These five methods offer you flexibility and convenience when resetting your myTNB password in Malaysia. Regain access to your myTNB account and enjoy the benefits of managing your electricity bills online hassle-free.