If you’re a Maybank customer who uses online banking, you might need to retrieve your transaction receipts for various reasons. Maybe you want to keep track of your spending, or you need to show proof of payment for something. Whatever the case, you can easily access your online transaction receipts on Maybank2u website or on the MAE app.
In this article, we’ll show you 5 easy ways to retrieve your Maybank online transaction receipts in Malaysia. We’ll also share some tips on how to manage your receipts and avoid common problems.
Method 1: Reprint your receipt on Maybank2u website
This is the most common and convenient way to retrieve your online transaction receipts. You can do this for any transactions that you made on Maybank2u website, such as fund transfers, bill payments, prepaid reloads, and more.
Here are the steps to reprint your receipt on Maybank2u website:
- Log in to www.maybank2u.com.my.
- Click on the selected account on your ‘Account’ dashboard.
- Select ‘M2U Transaction’ on the dropdown and filter it to ‘Last 30 days’ or ‘Last 60 days’.
- Search for the transaction and click the download button on the right to save your receipt.
You can also view your receipt online by clicking on the transaction details.
Method 2: Reprint your receipt on MAE app
If you prefer to use your mobile phone, you can also reprint your receipt on MAE app. This is a new feature that allows you to access your online transaction receipts on the go.
You can do this for most transactions that you made on MAE app, such as fund transfers, bill payments, prepaid reloads, and more. However, this feature is not available yet for Tabung Haji, Overseas Funds Transfer, MIGA, and Request to Pay.
Here are the steps to reprint your receipt on MAE app:
- Log in to the MAE app and tap on ‘Maybank2u’.
- Select an account to view.
- Go to ‘View Transactions’.
- Select ‘M2U History’.
- Select the transaction receipt of your choice and tap on the icon on the top right to share or save your receipt.
You can also view your receipt online by tapping on the transaction details.
Method 3: Request for an email statement via Maybank2u
Another way to retrieve your online transaction receipts is to request for an email statement via Maybank2u. This is a service that allows you to receive your monthly account statement via email instead of paper.
You can do this for any accounts that you have with Maybank, such as savings, current, credit card, loan, and investment accounts.
Here are the steps to request for an email statement via Maybank2u:
- Log in to www.maybank2u.com.my.
- Click on ‘e-Bills & Statements’ under ‘Accounts & Banking’.
- Click on ‘Email Statement’ and select the account that you want to enroll.
- Enter your email address and password for your email statement.
- Confirm your details and agree to the terms and conditions.
- You will receive a confirmation email with a link to activate your email statement service.
- Once activated, you will receive your monthly account statement via email every month.
You can view or download your online transaction receipts from your email statement.
Method 4: View or download your monthly statement via Maybank2u
If you don’t want to receive your monthly account statement via email, you can also view or download it via Maybank2u. This is a service that allows you to access your monthly account statement online instead of paper.
You can do this for any accounts that you have with Maybank, such as savings, current, credit card, loan, and investment accounts.
Here are the steps to view or download your monthly statement via Maybank2u:
- Log in to www.maybank2u.com.my.
- Click on ‘e-Bills & Statements’ under ‘Accounts & Banking’.
- Click on ‘View Statement’ and select the account that you want to view.
- Choose the month and year that you want to view.
- You can view your monthly account statement online or download it as a PDF file.
You can view or download your online transaction receipts from your monthly statement.
Method 5: Contact Maybank Customer Service
If none of the above methods work for you, or if you need to retrieve your online transaction receipts for transactions that are older than 60 days, you can contact Maybank Customer Service for assistance.
You can do this by calling 1300-88-6688 or emailing mgcc@maybank.com.my.
You will need to provide your account details and the transaction details that you want to retrieve. You may also need to pay a fee for the retrieval service, depending on the type and age of the transaction.
You will receive your online transaction receipts via email or mail, depending on your preference.
Tips and Tricks
Here are some tips and tricks to help you manage your online transaction receipts and avoid common problems:
- Keep a record of your online transaction receipts by saving them on your computer or cloud storage, or printing them out and filing them.
- Check your online transaction receipts regularly and report any discrepancies or errors to Maybank Customer Service as soon as possible.
- Use Secure2u to verify and authorize your online transactions. Secure2u is a feature that sends a notification to your MAE app or SMS to your mobile phone when you make an online transaction. You need to approve the transaction within 30 seconds to complete it. This adds an extra layer of security and prevents unauthorized transactions.
- Update your email address and mobile phone number with Maybank to ensure that you receive your email statements and Secure2u notifications.
- If you have any questions or feedback about Maybank online banking services, you can visit Maybank FAQ or Maybank Community.
Conclusion
We hope this article has helped you learn how to retrieve your Maybank online transaction receipts in Malaysia. Whether you use Maybank2u website, MAE app, email statement, monthly statement, or customer service, you can easily access your online transaction receipts anytime, anywhere.
If you found this article useful, please share it with your friends and family who use Maybank online banking. Thank you for reading!