If you’re a Hong Leong Bank (HLB) customer in Malaysia, you may have encountered issues accessing your HLB Connect online banking or mobile banking app. Such problems can be frustrating, especially when you need to make urgent transactions or check your account balance. Rest assured, we’re here to guide you on resolving this issue. Here are five effective strategies to overcome HLB Connect online banking blockage in Malaysia.
1. Reset Your Username or Password
Sometimes, the cause of your HLB Connect online banking blockage might be a forgotten or incorrectly entered username or password. For security reasons, multiple incorrect attempts can lead to account blockage. To reset your username or password, follow these steps:
- Visit www.hongleongconnect.my and click on “Forgot Username/Password.”
- Select your ID type and enter your ID number.
- Enter the TAC (Transaction Authorization Code) that you receive via SMS.
- Provide your debit/credit card or account details.
- Create a new username and password.
For a visual guide, you can watch this video tutorial: HLB Connect Username and Password Reset.
2. Reset Your Mobile Network
Another potential reason for your inability to access HLB Connect online banking or the mobile banking app could be related to your mobile network. Occasionally, network issues may prevent your device from connecting to the internet or the HLB server. To reset your mobile network, follow these steps:
- Access your phone settings and activate airplane mode.
- Wait for a few seconds and then turn off airplane mode.
- Attempt to log in to your HLB Connect online banking or mobile banking app again.
For further guidance, you can refer to this guide on how to reset your mobile network: HLB Network Reset.
3. Update Your App or Browser
Outdated or incompatible app versions or browsers can also result in login issues with HLB Connect online banking. To address this potential problem, make sure to update your app or browser:
- Visit your app store or browser settings and check for updates.
- Download and install the latest version of the HLB Connect app or browser.
- Attempt to log in to your HLB Connect online banking or mobile banking app again.
You can also download the latest version of the HLB Connect app from the following links:
4. Utilize the Emergency Lock Feature
To enhance account security, HLB introduced the emergency lock feature in March 2023. This feature allows you to temporarily lock your account if you suspect any unauthorized access. If you suspect that your account has been compromised, follow these steps:
- Visit www.hongleongconnect.my and click on “Emergency Lock.”
- Enter your username and ID number.
- Input the TAC code sent to you via SMS.
- Confirm your decision to lock your account.
For a step-by-step guide, you can refer to this video tutorial: HLB Emergency Lock Feature.
5. Contact Customer Service
If none of the above methods resolve the issue, it’s advisable to reach out to customer service for further assistance. They can provide troubleshooting support, unblock your account, or assist with resetting your login credentials. To contact HLB customer service, follow these steps:
- Call 03-7626 8899 (local) or +603 7626 8899 (overseas).
- Select the appropriate language: option 1 for English, option 2 for Bahasa Malaysia, option 3 for Mandarin, or option 4 for Cantonese.
- Choose option 2 for HLB Connect online banking or the mobile banking app.
- Follow the instructions provided by the customer service representative.
You can also reach out via email at customercare@hlbb.hongleong.com.my or engage in a chat with them through Facebook or Twitter.
We hope these strategies assist you in overcoming HLB Connect online banking blockage in Malaysia. Always prioritize the security of your login credentials and keep your app or browser up to date. Happy banking with HLB!