MySejahtera is a government-developed app in Malaysia that helps track the spread of COVID-19 by allowing users to self-assess and check their vaccination status. It also aids the Ministry of Health Malaysia (KKM) in responding quickly to health concerns.
But what if you have an old, unused MySejahtera account, or you need to update your personal information? Maybe your phone number or email has changed. How can you delete your old account and create a new one?
No worries, we’ve got you covered. In this article, we’ll explain how to delete your old MySejahtera account and update your new one in 5 straightforward steps. Let’s begin!
Step 1: Visit the MySejahtera Helpdesk Website
First, open the MySejahtera Helpdesk website in your web browser. You can use this link: MySejahtera Helpdesk.
Here, you can request changes or deletion of your MySejahtera account.
Step 2: Complete the Form with Your Information
Next, fill out the form with your details. Provide your name, email, phone number, IC number, and the reason for requesting an account deletion or update.
Make sure your information is accurate and up-to-date, especially your email and phone number, as you’ll receive a confirmation email and SMS from MySejahtera later.
Step 3: Submit the Form and Wait for Confirmation
After completing the form, click the “Submit” button at the bottom of the page. You’ll see a message confirming that your request has been submitted successfully.
You’ll also receive an email from MySejahtera with a reference number for your request. Keep this email for your records.
Step 4: Await a Second Email from MySejahtera
Within 5 days, you’ll receive a second email from MySejahtera informing you that your request has been processed and completed.
This means that your old account has been deleted or updated according to your request.
Step 5: Register a New Account or Log In with Your Updated Account
Now that your old account is gone, you can either register a new account or log in with your updated account on the MySejahtera app.
To register a new account, follow this guide: MySejahtera Registration Guide.
To log in with your updated account, simply use your new email or phone number and password in the app.
That’s it! You’ve successfully deleted your old MySejahtera account and updated your new one.
We hope this article has been helpful. If you have any questions or feedback, please feel free to leave a comment below.
Stay safe and healthy!