If you’re a Boost eWallet user in Malaysia, you might have encountered a situation where you can’t log in to your account because you forgot your password.
Don’t worry, there are ways to reset your password and regain access to your eWallet. Here are the steps you need to follow:
Option 1: Reset password via email
- Open the Boost app and tap on “Forgot Password?” on the login screen.
- Enter your registered email address and tap on “Send Email”.
- Check your email inbox for a password reset link from Boost. If you don’t see it, check your spam or junk folder.
- Tap on the link and enter a new password for your Boost account. Make sure it’s at least 8 characters long and contains a mix of letters, numbers and symbols.
- Tap on “Reset Password” and you’re done. You can now log in to your Boost account with your new password.
Option 2: Reset password via SMS
- Open the Boost app and tap on “Forgot Password?” on the login screen.
- Enter your registered phone number and tap on “Send SMS”.
- Check your phone for a verification code from Boost. If you don’t receive it, tap on “Resend Code”.
- Enter the code and tap on “Verify”.
- Enter a new password for your Boost account. Make sure it’s at least 8 characters long and contains a mix of letters, numbers and symbols.
- Tap on “Reset Password” and you’re done. You can now log in to your Boost account with your new password.
Option 3: Contact Boost customer service
- If none of the above options work for you, you can contact Boost customer service for assistance. You can do this by:
- Calling their hotline at 03-2260 9494 (Monday to Friday, 9am to 6pm).
- Sending an email to support@myboost.com.my.
- Chatting with them via the in-app chat feature (tap on “Help” in the app menu).
- Provide them with your registered email address or phone number and explain your issue. They will help you reset your password and access your account.
Tips for keeping your Boost account secure
- To prevent unauthorized access to your Boost account, you should always keep your password safe and confidential. Don’t share it with anyone or write it down somewhere that others can see.
- You should also change your password regularly, especially if you suspect that someone else knows it or if you notice any suspicious activity on your account.
- You can also enable biometric authentication (fingerprint or face recognition) on your Boost app for extra security. To do this, go to “Settings” in the app menu and tap on “Security”. Then, toggle on the option for biometric authentication and follow the instructions.
Conclusion
Boost eWallet is a convenient and rewarding way to pay for various goods and services in Malaysia. However, if you forget your password and can’t log in to your account, don’t panic. You can easily reset your password using one of the options above and enjoy using Boost again.
If you found this article helpful, please share it with your friends and family who use Boost eWallet.