5 Easy Steps to Reset Your Ambank Online Password and Username

Greetings, readers! If you happen to be an Ambank customer and rely on their online banking service, AmOnline, for managing your finances, there may come a time when you need to reset your password or username.

Not to worry, as we’ve got your back! In this article, we’ll walk you through the simple process of resetting your Ambank online password and username, and it can be accomplished in just five straightforward steps. Let’s dive right in!

Step 1: Access the AmOnline Website

Begin by visiting the official AmOnline website at https://ambank.amonline.com.my/web/. This site serves as the gateway to Ambank’s online banking service, and it presents you with a login page, as depicted below:

Step 2: Click on “Forgot username / password?”

In the event that you’ve forgotten either your password or username, you’ll want to click on the “Forgot username / password?” link located just below the login button. This action will lead you to a page that appears as follows:

Step 3: Specify Your Identification Type and Enter Your Details

On this particular page, you’ll need to make a selection from the drop-down menu for your identification type. Options include using your identity card, passport, army or police number, or business registration number.

Afterward, input your corresponding identification number and the mobile number registered with your Ambank account. Be sure to provide accurate information that matches your Ambank account records. Following this, click on “Next” to proceed:

Step 4: Identity Verification with AmSecure

Upon clicking “Next,” you’ll be prompted to verify your identity using AmSecure. AmSecure serves as a security feature designed to authorize your transactions within the AmOnline app.

To do this, you must have the AmOnline app installed on your mobile device and linked to your account. If you haven’t done so yet, you can download the app from either the Google Play Store or the Apple App Store.

To confirm your identity through AmSecure, open the AmOnline app on your mobile device and tap on the notification labeled “You have a new request.” This action will display a screen like the one below:

Review the details of the request to ensure they align with the information you provided on the website. Then, swipe right to approve the request. A confirmation screen will appear, confirming the successful verification, as illustrated below:

Step 5: Reset Your Password and Username

Following the successful identity verification with AmSecure, you’ll gain access to the password and username reset section on the website. Here, you’ll encounter a page resembling the one depicted below:

To proceed, establish a new password and confirm it. Keep in mind that your password must meet specific criteria: it must be at least 8 characters in length, include at least one uppercase letter, one lowercase letter, one number, and one special character.

Additionally, create a new username and confirm it; usernames should be at least 6 characters long and consist solely of letters and numbers. Once you’ve provided these details, click on “Submit.”

Congratulations! You have now effectively reset your Ambank online password and username in 2023. You can proceed to log in to AmOnline using your newly established credentials, embracing the convenience of online banking.

We trust that this article has proven helpful to you. Should you have any questions or feedback, please do not hesitate to leave a comment below. Thank you for reading!

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