how to terminate stop digi internet monthly subscription

5 Easy Ways to Stop Your Digi Internet Monthly Subscription in Malaysia

If you’re looking to cancel your Digi internet monthly subscription in Malaysia, there are several methods you can use to do so. Whether you’re switching to a different plan, dissatisfied with the service, or simply looking to save money, here are five easy ways to stop your Digi internet subscription:

Method 1: Use the MyDigi App

  1. Download the MyDigi app from Google Play Store or Apple App Store if you haven’t already.
  2. Open the app and log in using your phone number and password.
  3. Tap on the Menu icon located at the top-left corner of the screen.
  4. Select “My Subscriptions.”
  5. Choose the internet plan you wish to cancel.
  6. Tap on “Unsubscribe.”
  7. Confirm your cancellation by selecting “Yes.”

You will receive a confirmation SMS from Digi shortly.

Method 2: Use the USSD Code

  1. Dial *143# on your phone.
  2. Type 1 for GoSAKTO and press Send.
  3. Type 4 for “Manage my registration” and press Send.
  4. Type 2 for “Unsubscribe from my registration/s” and press Send.
  5. Select the internet plan you want to cancel and press Send.
  6. Confirm your cancellation by typing 1 for “Yes” and press Send.

You will receive a confirmation SMS from Digi.

Method 3: Use the Digi.Online Website

  1. Visit the Digi.Online website at https://www.digionline.ro/.
  2. Log in with your phone number and password.
  3. Look for menu options such as Billing, Subscription, Payment, Manage account, or Settings.
  4. Click on the link that corresponds to your internet plan.
  5. Look for the option to “Cancel Subscription” or “Unsubscribe.”
  6. Follow the on-screen prompts to complete your cancellation.

You will receive a confirmation email from Digi.

Method 4: Call the Digi Customer Service

  1. Call Digi’s customer service hotline at 016-2211800 from any phone or dial 123 from your Digi phone.
  2. Follow the voice instructions to reach the customer service department.
  3. Inform the representative that you want to cancel your internet plan.
  4. Provide your phone number and other requested details.
  5. Confirm your cancellation by agreeing when asked.

You may receive a confirmation SMS or email from Digi.

Method 5: Visit a Digi Store

  1. Locate a nearby Digi store by using the store locator on the Digi website: https://www.digi.com.my/digi-store
  2. Visit the store during its operating hours and bring your phone and identification card.
  3. Inform the Digi staff that you want to cancel your internet plan.
  4. Provide your phone number and other requested information.
  5. Sign the cancellation form or follow any other instructions provided.

You will likely receive a confirmation SMS or email from Digi.

Conclusion

There are several convenient methods to stop your Digi internet monthly subscription in Malaysia. Choose the one that best suits your preferences and follow the provided steps. If you have any questions or need further assistance, you can reach out to Digi’s customer service for support. Thank you for reading!


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