If you’re seeking ways to disable the Maybank2u Secure2u function in Malaysia, you’re in the right place. In this article, we’ll guide you through five methods to deactivate this feature on your MAE app or Maybank2u web, as well as how to reach out to Maybank’s customer service for assistance.
Understanding Maybank2u Secure2u
Maybank2u Secure2u is a security feature that provides authorization for your online transactions through Secure Verification (one-tap approval) or Secure TAC (a 6-digit number generated on your app). This feature is available on the MAE app, an enhanced version of the Maybank2u app.
Maybank touts Secure2u as a safer and quicker alternative to SMS TAC. It pairs your device with your Maybank2u account, offering an extra layer of security, as all transactions can only be authorized on your registered device. Secure2u also reduces your exposure to TAC fraud, as it eliminates the need to wait for SMS TAC and allows for quicker transaction approvals.
Reasons to Disable Maybank2u Secure2u
There are several reasons why you might want to disable the Maybank2u Secure2u function:
- Lost or Changed Device: If you’ve lost your phone or switched to a new device, you may wish to disable Secure2u to prevent unauthorized access to your account and transaction approvals.
- Preference for SMS TAC: Some users prefer using SMS TAC for transaction authorization, and if you fall into this category, you may want to disable Secure2u.
Please note that disabling Secure2u will not revert your authorization method to SMS TAC. You will be prompted to re-register for Secure2u the next time you need to authorize a transaction. Without Secure2u, you won’t be able to approve and complete new transfers.
How to Disable Maybank2u Secure2u
Here are five methods to disable the Maybank2u Secure2u function in Malaysia:
Method 1: De-register via MAE app
This is the simplest and quickest method to disable Secure2u on your device. Follow these steps:
- On your MAE app dashboard, tap the ‘Settings’ icon at the top left corner.
- Tap ‘Maybank2u’.
- Under ‘Secure2u’, tap the toggle to turn off/de-register.
- Confirm your choice, and your Secure2u will be deactivated.
Method 2: De-register via Maybank2u web
You can also disable Secure2u via the Maybank2u web interface. Follow these steps:
- Log in to Maybank2u web.
- Click on the ‘Settings’ tab.
- Select ‘Secure2u’ in the left navigation.
- Toggle the Secure2u switch to disable it.
Method 3: Call Maybank Customer Service Hotline
If you’ve lost your phone or changed to a new device, you can disable Secure2u by contacting Maybank’s customer service hotline. Follow these steps:
- Call Maybank customer service hotline at 1-300-88-6688 (local) or 603-78443696 (overseas) for assistance.
- Provide your personal details and account information for verification.
- Request the deactivation of Secure2u on your lost or old device.
Method 4: Visit Any Maybank Branch
If you’ve lost your phone or changed to a new device, you can also disable Secure2u by visiting a Maybank branch. Follow these steps:
- Visit any Maybank branch near you.
- Bring your identification card (IC) or passport for verification.
- Request the deactivation of Secure2u on your lost or old device.
Method 5: Use Another Device with MAE App
If you’ve changed to a new device and want to disable Secure2u on your old device, follow these steps:
- Download and install the MAE app on your new device.
- Log in using your existing Maybank username and password.
- Activate Secure2u on your new device by following the on-screen instructions.
- Once activated, Secure2u on your old device will be automatically disabled.
Conclusion
We hope this article has provided you with clear instructions on how to disable the Maybank2u Secure2u function in Malaysia. If you have any questions or need further assistance, don’t hesitate to leave a comment below or contact Maybank’s customer service.
Thank you for reading, and happy banking!