If you’re a frequent user of the Touch ‘n Go card in Malaysia, you may have encountered the frustrating issue of your card not being detected by NFC (Near Field Communication) readers at toll booths, parking lots, or other touchpoints. This can lead to delays and inconvenience. Fortunately, there are several steps you can take to address this problem:

1. Check Your Phone’s NFC Capability and Settings

Before troubleshooting your Touch ‘n Go card, ensure that your smartphone has NFC capability and that it is enabled. Here’s how to do it:

• Go to your phone’s settings.
• Look for “NFC” or “Near Field Communication” in the wireless or connectivity settings.
• Enable NFC if it’s not already turned on.

If your phone doesn’t have NFC capability, you won’t be able to use it for Touch ‘n Go transactions. Ensure that your phone meets the minimum operating system requirements (iOS 13 for Apple devices and Android 4.4 for Android devices).

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2. Link Your Touch ‘n Go Card to Your eWallet Account

To fully utilize NFC-enabled Touch ‘n Go cards, you must link your enhanced Touch ‘n Go card to your eWallet account. Follow these steps:

• Open your Touch ‘n Go eWallet app.
• Tap on the “TNG Card” icon on the home screen.
• Click on “Add Card” or the ‘+’ button.
• Verify your Touch ‘n Go eWallet account through eKYC if you haven’t already.
• Use your phone’s NFC capability to scan your Touch ‘n Go card. Ensure proper contact with the back of your phone.
• Verify the 10-digit Serial Number.
• Fill in the Preferred Card Name.
• Click on “Add” and enter your 6-digit Touch ‘n Go eWallet PIN.

You can link up to 10 Touch ‘n Go cards in your Touch ‘n Go eWallet.

3. Reload Your Touch ‘n Go Card via eWallet

Insufficient balance on your Touch ‘n Go card can lead to NFC detection issues. To reload your card via eWallet:

• Open your Touch ‘n Go eWallet app.
• Tap on the “TNG Card” icon.
• Select the card you want to reload.
• Tap “Reload.”
• Enter the desired amount (minimum RM10 and maximum RM500).
• Confirm the transaction by entering your 6-digit Touch ‘n Go eWallet PIN.

There’s no reload fee when using the eWallet.

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4. Position Your Touch ‘n Go Card Correctly

Proper card placement is crucial for successful NFC detection:

• For toll booths, place your card flat on the reader without moving it until you hear a beep or see a green light.
• For parking barriers, hold your card close to the reader without moving it until you hear a beep or see a green light.
• When using RFID tags at Shell stations, ensure your vehicle faces the reader (follow signages for guidance).

5. Replace a Faulty or Damaged Touch ‘n Go Card

If none of the above steps resolve the issue, consider replacing your faulty or damaged Touch ‘n Go card. Visit any Touch ‘n Go Hub or Customer Service Centre with the following:

• Your original identification card (IC) or passport.
• Your faulty or damaged Touch ‘n Go card.
• A replacement fee of RM10.

You’ll receive a new Touch ‘n Go card with your remaining balance transferred.

Remember that you can contact Touch ‘n Go customer support for assistance through email (careline@touchngo.com.my) or phone (+603-2714 8888), or visit their website (https://www.touchngo.com.my/) for more information.

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Conclusion

The Touch ‘n Go card is a convenient way to make cashless payments in Malaysia, but issues with NFC detection can be frustrating. By following these five steps, you can troubleshoot and resolve the problem, ensuring smoother transactions and less inconvenience.