If you’re a Bank Rakyat customer who uses the iRakyat online banking service, it’s important to keep your phone number up to date. Your phone number plays a crucial role in receiving Transaction Authorization Codes (TAC), which enhance the security of your online transactions.
Whether you’ve lost your old number, got a new one, or misplaced the phone registered with Bank Rakyat, this article will guide you through three straightforward methods for updating your phone number. We’ll also share some tips to ensure the safety and security of your online banking.
Method 1: Updating Your Phone Number via Email
Updating your Bank Rakyat phone number through email is a hassle-free option. Just follow these steps:
- Compose an email to firstname.lastname@example.org with the subject: “Update Phone Number for Bank Rakyat Internet Banking.”
- In the email content, provide your personal details including your name, identification number, old phone number, and the new phone number you want to use for internet banking.
- If you don’t recall your old phone number due to phone loss, leave the old phone number field empty or use a dash (-). Bank Rakyat will call you to verify your identity and confirm the phone number change. Be ready to answer their call.
Method 2: Updating Your Phone Number via Tele-Rakyat Service
Another convenient way to update your Bank Rakyat phone number online is through the Tele-Rakyat service. Follow these steps:
- Dial 1-300-80-5454.
- Press 1 for Bahasa Malaysia or 2 for English.
- Press 2 for iRakyat services.
- Press 0 to speak to a customer service representative.
- Inform the representative that you wish to update your phone number for internet banking.
- Provide your personal details along with the new phone number.
- Wait for confirmation of the phone number change.
Method 3: Updating Your Phone Number via Branch Visit
If you prefer an in-person approach, you can update your Bank Rakyat phone number at any nearby Bank Rakyat branch. Follow these steps:
- Visit a Bank Rakyat branch with your ATM card, savings book, and identification card.
- Take a queue number and wait for your turn.
- Inform the bank officer that you want to update your phone number for internet banking.
- Provide them with your documents and your new phone number.
- Wait for them to process the phone number change.
Tips for Keeping Your Online Banking Secure
Besides updating your phone number for TAC, here are some additional tips to ensure the safety and security of your online banking:
- Always register only your personal phone number for TAC purposes.
- Never share your TAC with anyone.
- Maintain a strong password and change it regularly.
- Log out from iRakyat after each session.
- Avoid using public computers or networks for iRakyat access.
- Immediately report any suspicious or unauthorized transactions to Bank Rakyat.
We trust that this article has provided you with a clear understanding of how to update your Bank Rakyat phone number online for TAC, using three straightforward methods. Should you have any questions or feedback, please leave a comment below or contact Bank Rakyat at 1-300-80-5454.