how to reset password mysejahtera forgot password

How to Reset Your MySejahtera Password in 2023: 5 Easy Steps

MySejahtera is a crucial app for millions of Malaysians, helping them with health-related tasks and records. However, it’s essential to keep your MySejahtera password secure and up-to-date. If you’ve forgotten your password and can’t access your account, don’t worry! In this article, we’ll guide you through the process of resetting your MySejahtera password in 2023 using SMS or email. Follow these five easy steps, and you’ll regain access to your account in no time!

Step 1: Open the MySejahtera App and Click on “Forgot Password”

  1. Start by opening the MySejahtera app on your smartphone or tablet.
  2. You’ll see the login screen, where you need to enter your MySejahtera ID and password. If you can’t remember your password, simply click on the “Forgot Password” link located below the login button.

Step 2: Enter Your MySejahtera ID and Submit

  1. In the next screen, you’ll be prompted to enter your MySejahtera ID, which can be either your phone number or your email address.
  2. If you use your phone number as your ID, ensure you include the country code (60) before your number. For example, if your number is 0123456789, you need to enter 60123456789 as your ID.
  3. After entering your ID, click on the “I’m not a robot” checkbox and then click “Submit.”

Step 3: Perform Captcha Verification and Answer Security Questions

  1. Following your ID submission, you’ll need to perform a Captcha verification to prove that you’re not a bot. Just follow the on-screen instructions, selecting the images that match the given criteria.
  2. Subsequently, you’ll need to answer some security questions that you set up during your MySejahtera registration. These questions are designed to verify your identity and protect your account from unauthorized access. Answer these questions correctly and click “Submit.”

Step 4: Check Your SMS or Email for a Reset Link

  1. After successfully verifying your identity, you will receive either an SMS or an email from MySejahtera. This message will contain a link to reset your password.
  2. Please note that the link will expire within 24 hours, so it’s essential to use it promptly. Click on the provided link to be directed to a web page where you can enter a new password for your MySejahtera account.

Step 5: Enter a New Password and Confirm

  1. In the final step, you’ll be prompted to create a new password for your MySejahtera account.
  2. Ensure that your new password is at least 8 characters long and includes a combination of uppercase letters, lowercase letters, numbers, and symbols. For example, a strong password could be “Mys3j@hT3r@2023.” Avoid using common or easily guessable passwords like “12345678” or “abcdefgh.”
  3. After entering your new password, re-enter it in the confirmation box and click “Save.”

Congratulations! You have successfully reset your MySejahtera password!


Resetting your MySejahtera password is a straightforward process if you follow these five easy steps. You can now enjoy all the benefits of the app without any hassle. Remember to keep your password safe and update it regularly to enhance your account’s security. If you encounter any issues or have questions about resetting your password, you can contact the MySejahtera helpdesk at MySejahtera Contact Us or call them at 03-8000-8000.

Feel free to share this article with your friends and family who also use the MySejahtera app. For more technology-related tips and tricks in Malaysia, check out our other articles on LehLeo.






Leave a Reply

Your email address will not be published. Required fields are marked *