How to Unlock Your Maybank2u Account When You Get Tag Block Flag Error (3 Easy Ways)

If you use Maybank2u for online banking and encounter a Tag Block Flag error that prevents you from accessing your account, don’t worry.

This issue can be easily resolved through three straightforward methods. The Tag Block Flag error typically occurs when your account experiences a temporary restriction or blockage due to various reasons, such as entering the wrong PIN or password multiple times or not updating your phone number for TAC (Transaction Authorization Code) requests. Here’s how you can unlock your Maybank2u account:

Method 1: Reset Your Password Online

  1. Visit the Maybank2u website by going to
  2. Click on the “Forgot Login Details” option, which is typically located near the login area.
  3. Enter your 16-digit ATM/Debit card number and your card PIN.
  4. Click “Submit” to proceed.
  5. You will be prompted to create a new password for your Maybank2u account. Enter the new password and confirm it.
  6. Wait for the Transaction Authorization Code (TAC) to be sent to your registered mobile phone number.
  7. Enter the TAC number when prompted to complete the password reset process.
  8. Ensure that your phone number is registered for online banking with Maybank2u.
  9. Once the process is complete, you should be able to access your Maybank2u account with the new password.

Method 2: Contact Maybank via Facebook

  1. Log in to your Facebook account or create one if you don’t have an account.
  2. Search for Maybank’s official Facebook fan page, or you can use this link: Maybank Malaysia.
  3. Send a private message to Maybank via Facebook, providing your full name and phone number.
  4. Explain that your Maybank2u account is currently experiencing a Tag Block Flag error.
  5. Maybank’s Facebook team will assist you further and guide you on the steps to remove the Tag Block Flag status from your Maybank2u account.
  6. Follow their instructions to resolve the issue.
  7. Once the issue is resolved, you should regain access to your Maybank2u online banking account.

Method 3: Call Maybank Customer Service

  1. Call Maybank’s customer service hotline at 1-300 88 6688 (local) or +603-7844 3696 (overseas).
  2. Listen to the automated voice menu and choose the appropriate option for Internet Banking, which is typically option 2.
  3. Select the option for Password Reset, usually option 1, to speak with a customer service representative.
  4. Follow the instructions provided by the representative.
  5. You may need to provide verification details such as your identification card (IC) number or card number.
  6. Once your password is reset, you should be able to log in to your Maybank2u account again.

These methods should help you unlock your Maybank2u account and resolve the Tag Block Flag error. Choose the method that suits your convenience and needs. If you encounter any difficulties or have further questions, don’t hesitate to reach out to Maybank directly for assistance.

Please note that specific procedures and options may vary, so it’s advisable to follow the instructions provided by Maybank’s official channels or customer service representatives for the most up-to-date guidance.

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