How to Update Your Maybank2u Security Phrase and Question in 5 Simple Steps

If you’re a Maybank2u user in Malaysia, it’s a good idea to change your security phrase and question periodically to safeguard your account against identity theft and phishing attempts. These security features are designed to verify the authenticity of the Maybank2u website and protect you from fake sites.

In this guide, we’ll walk you through changing your security phrase and question in five straightforward steps. We’ll also explain why this is important and the benefits it offers. Let’s get started!

What are a security phrase and question?

A security phrase is a short sentence you choose when enabling enhanced security on Maybank2u. It appears with an image you also select on the login page. Only enter your password if you see both your chosen image and phrase. This prevents falling victim to phishing sites trying to trick you into revealing your password.

A security question is a question you choose from a list when enabling enhanced security on Maybank2u. It’s used for additional verification during specific transactions or when logging in from a different device or location. You must answer the security question correctly before proceeding with the transaction or login.

Why change your security phrase and question?

Changing your security phrase and question is essential for these reasons:

  • Prevent Guessing: It stops hackers from guessing your security phrase and question based on your personal info or online activity.
  • Avoid Reuse: Don’t use the same security phrase and question for other accounts that might have been compromised.
  • Refresh Memory: Periodic changes help you remember your security phrase and question in case you forget them.

How to change your security phrase and question?

Follow these five easy steps to update your security phrase and question:

  1. Visit the official Maybank2u website at Type the URL manually and avoid clicking on links from emails or messages.
  2. Click the “Login” button at the top right of the homepage. This leads you to the login page with an image and phrase.
  3. Enter your username and click “Next.” Then input your password and click “Login” to access the Maybank2u homepage.
  4. Click “Settings” at the top right of the homepage, then go to the “Security” tab.
  5. Depending on what you want to change, select either “Security Image & Phrase” or “Security Questions.” You’ll need to enter a Secure TAC (Transaction Authorization Code) sent to your registered mobile number via SMS.
  6. Choose a new image and phrase or a new question and answer. Ensure they are easy for you to remember but tough for others to guess. Then click “Submit” to confirm.

Congratulations! You’ve successfully updated your security phrase and question on Maybank2u!

Benefits of changing your security phrase and question

By making these changes, you gain the following advantages:

  • Enhanced Security: Your Maybank2u account and transactions become more secure.
  • Phishing Prevention: Protects against phishing attacks attempting to steal your password or personal information.
  • Reduced Risk: Lowers the risk of identity theft or fraud.


Regularly changing your security phrase and question on Maybank2u is a simple yet effective way to safeguard your online presence. Always remember to log in only when you see your chosen image and phrase, and answer your security question only when necessary.

We hope this guide has been helpful. If you have any questions or feedback, please leave a comment below or contact Maybank Customer Care.

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Amir Zulkarnain
Amir Zulkarnain

Amir Zulkarnain, a tech enthusiast, provides insightful articles on the latest technological trends. Passionate about innovation, Amir offers a fresh perspective on the ever-evolving tech landscape.

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