If you use the MySejahtera app for various purposes like registering for COVID-19 vaccination, checking your health status, or scanning QR codes at public places in Malaysia, it’s essential to keep your online helpdesk phone number up to date. This ensures that you can receive timely assistance and support from the app team if needed. Here’s how you can easily update your online helpdesk phone number:
Option 1: Updating via the MySejahtera App
- Open the MySejahtera app on your smartphone.
- Tap on the MySejahtera icon located at the bottom of the screen.
- Look for the HELPDESK icon at the top right corner of the screen and tap on it.
- You will be directed to the support page, where you can access a knowledge base to find answers to common inquiries.
- If you can’t find the information you need, tap on the “+” sign at the bottom right corner of the screen to create a support ticket.
- Complete the support ticket form with your details and inquiry. Ensure that you enter your correct phone number in the “Phone Number” field.
- Tap on the “Submit” button to send your support ticket to the app team.
- After submitting the ticket, you will receive an email confirmation with your ticket number. This email will also confirm that your phone number has been updated.
Option 2: Updating via the Hotline Number
If you prefer speaking with a human representative or don’t have internet access, you can update your online helpdesk phone number by calling the MySejahtera hotline number, 1800-88-8828. This hotline is available 24/7 in both Malay and English languages. Here’s how to do it:
- Dial 1800-88-8828 from your phone.
- Select your preferred language by pressing 1 for Malay or 2 for English.
- Listen to the menu options and press 3 for MySejahtera app support.
- Wait for a customer service representative to answer your call.
- Provide your name, IC number, and the email address associated with your MySejahtera app registration.
- Inform the representative that you want to update your online helpdesk phone number and provide them with your new phone number.
- The representative will verify your information and update your phone number in their system.
- You will receive a confirmation email with your ticket number, indicating that your phone number has been successfully updated.
By following these steps, you can ensure that your online helpdesk phone number in the MySejahtera app is current, allowing you to receive the support you may require. Always check your email for notifications and updates from the MySejahtera app team.