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How to Use WhatsApp Channels to Boost Your Business in Malaysia (5 Easy Steps)

WhatsApp is a popular messaging app in Malaysia with millions of active users, making it a valuable platform for businesses to connect with their customers. WhatsApp Channels, a feature allowing one-way private broadcasts, can be a powerful tool for businesses to enhance their marketing efforts and build stronger customer relationships. In this article, we’ll guide you through five easy steps on how to use WhatsApp Channels effectively for your business in Malaysia.

Step 1: Set Up a WhatsApp Business Account

To use WhatsApp Channels, you’ll need a WhatsApp Business account. If you haven’t already, download the WhatsApp Business app from the Google Play Store or Apple App Store and register it with your business phone number. This dedicated business account will provide you with the necessary tools to create and manage channels.

Step 2: Create a Channel

Once your WhatsApp Business account is set up, you can create a channel to start broadcasting messages. Follow these steps to create a channel:

  • Open the WhatsApp Business app.
  • Navigate to the “Updates” tab at the bottom of the screen.
  • Tap the “New Channel” icon located at the top-right corner.
  • Provide a name and description for your channel. You can also add an image and a link to your website or social media profiles.
  • Tap “Create Channel” to establish your channel.

Step 3: Invite Followers

To make your channel effective, you need followers. Share your channel’s link or QR code with your existing customer base and promote it through various marketing channels, such as your website, social media accounts, email newsletters, or physical promotional materials.

To share your channel link or QR code:

  • Tap your channel’s name at the top of the screen.
  • Select “Share Channel.”
  • Choose whether to share your channel link or QR code.
  • Pick the app or platform through which you want to share it.

Step 4: Share Content

Now that you have followers on your channel, it’s time to share valuable content to keep them engaged. You can post text, images, videos, audio, documents, or links. Make your content engaging and interactive by using emojis, stickers, or GIFs.

To post content on your channel:

  • Tap your channel’s name at the top of the screen.
  • Tap the compose icon at the bottom-right corner.
  • Type your message or attach media files.
  • Tap “Send” to broadcast your message.

Step 5: Monitor and Analyze

While WhatsApp Channels are one-way broadcasts, you can still monitor your content’s performance and gather valuable insights. Track metrics such as the number of views, link clicks, and follower interactions to gauge the effectiveness of your channel.

You can also encourage followers to contact you directly via WhatsApp for questions, feedback, or inquiries, allowing you to provide personalized assistance and build stronger customer relationships.

Additionally, WhatsApp Business provides analytics tools that offer insights into message delivery and engagement. Access these analytics by going to “Settings” > “Business Tools” > “Statistics.”


WhatsApp Channels can be a valuable addition to your business’s marketing strategy in Malaysia. By following these five easy steps, you can create, manage, and optimize your WhatsApp Channels for improved customer engagement, brand awareness, and business growth. Keep an eye on performance metrics, analyze results, and adapt your strategy to align with your business goals and customer preferences. WhatsApp Channels can help you connect with your audience on a more personal level, leading to increased customer loyalty and business success.






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