how to activate contactless atm cash out mae maybank

How to Withdraw Cash from Maybank ATMs without an ATM Card in 6 Easy Steps

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If you are a Maybank customer who uses the MAE by Maybank2u app, you can now enjoy the convenience of withdrawing cash from selected Maybank ATMs without using an ATM card.

This is a contactless and secure way to get your money anytime, anywhere. Here’s how you can do it.

Activate the ATM Cash-out feature on your MAE app

Before you can use this feature, you need to activate it on your MAE app. This is a one-time process that takes about 24 hours to complete. Follow these steps to activate the ATM Cash-out feature:

  1. Launch the MAE app on your mobile phone and log in with your 6-digit PIN or biometric authentication.
  2. Tap on the ‘Manage’ icon at the bottom right corner of the dashboard.
  3. Replace one of the ‘Quick Actions’ with ‘ATM Cash-out’ and save the changes.
  4. Tap on the ‘ATM Cash-out’ button under Quick Actions.
  5. Enter your Maybank2u password and agree to the terms and conditions.
  6. Enter the one-time password (OTP) sent to your registered mobile number and approve the setup via Secure2u.

You will receive a SMS and a push notification on your smartphone upon successful activation. There is a 24-hour cooling-off period for security checks before you can start using the ATM Cash-out feature.

If you receive any notifications but did not activate the feature, please call Maybank Customer Care Line at 1300-88-6688 within 24 hours for assistance.

Withdraw cash from selected Maybank ATMs using your MAE app

Once you have activated the ATM Cash-out feature, you can withdraw cash from any of the selected Maybank ATMs that have a QR code displayed on the screen.

You can find these ATMs at this link. Maybank plans to extend this feature to all Maybank ATMs soon.

To withdraw cash using your MAE app, follow these steps:

  1. Launch the MAE app on your mobile phone and log in with your 6-digit PIN or biometric authentication.
  2. Tap on the ‘ATM Cash-out’ button under Quick Actions.
  3. Select your preferred amount or enter an amount to withdraw. The minimum amount is RM10 and the maximum amount is RM5,000 per day.
  4. Scan the QR code on the ATM screen using your MAE app.
  5. Select an account to withdraw from and tap ‘Withdraw Now’.
  6. Wait for your withdrawal to be processed and collect your cash from the ATM upon successful withdrawal.

You will receive a SMS and a push notification on your smartphone confirming your withdrawal. You can also view your transaction history on your MAE app.

Tips for using ATM Cash-out safely and securely

The ATM Cash-out feature is designed to provide you with a contactless and secure way to withdraw cash from Maybank ATMs. However, you should also take some precautions to protect yourself from fraud and theft.

To ensure your security while using the MAE app and during ATM Cash-out transactions:

  • Privacy First: Confirm you’re alone and your phone screen is shielded from anyone behind you when logging into your MAE app or entering your 6-digit PIN.
  • Stay Present: Be physically present throughout ATM Cash-out transactions, from start to finish, including cash collection.
  • QR Code Safety: Only use the QR code displayed on the ATM screen for ATM Cash-out transactions; avoid scanning any other QR codes on the ATM or from other sources.
  • No Beneficiary Account Needed: Remember that no beneficiary account is required during an ATM Cash-out transaction. If prompted to enter one, halt the transaction immediately.
  • Unsolicited OTP: If you receive a 6-digit OTP via SMS for ATM Cash-out activation without requesting it, contact Maybank Customer Care Line at 1300-88-6688 immediately.
  • Unexpected Notifications: If you receive a notification about an ATM Cash-out transaction in the MAE app but did not initiate one, reach out to Maybank Customer Care Line at 1300-88-6688 immediately for assistance.

Conclusion

The ATM Cash-out feature is a convenient and secure way for Maybank customers who use the MAE app to withdraw cash from selected Maybank ATMs without using an ATM card.

It is also a contactless way to get your money during this pandemic situation. To use this feature, you need to activate it on your MAE app and scan the QR code on the ATM screen using your MAE app.

You should also follow some safety tips to protect yourself from fraud and theft. For more information, you can visit the Maybank website or call Maybank Customer Care Line at 1300-88-6688.

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