5 Easy Steps to Reset Your Muamalat Online Password and Username in Malaysia

If you are a Bank Muamalat customer in Malaysia, you might have used their online banking service, i-Muamalat, to manage your finances anytime and anywhere. But what if you forget your password or username? Don’t worry, lah! You can easily reset them by following these simple steps.

Step 1: Go to the i-Muamalat website

First, you need to visit the official website of i-Muamalat at https://www.i-muamalat.com.my. You will see the login page where you can enter your username and password. But since you have forgotten them, you need to click on the “Reset Password” link below the login button.

Step 2: Enter your debit or credit card details

Next, you will be directed to a page where you need to enter your debit or credit card details. You need to fill in your card number, identity type (NRIC or passport), identity number, and username. If you also forget your username, you can click on the “Forgot Username” link and follow the instructions.

Step 3: Enter your new password

After you enter your card details, you will be asked to create a new password for your i-Muamalat account. Make sure your password is strong and not visible to others. You also need to confirm your new password by typing it again in the next box.

Step 4: Submit and get a reference number

Once you have entered your new password, you can click on the “Submit” button to complete the process. You will receive a reference number as an acknowledgement that your password has been reset. You can write down or save this number for future reference.

Step 5: Login with your new password

Finally, you can go back to the login page and enter your username and new password. You should be able to access your i-Muamalat account without any problem. Congratulations, you have successfully reset your password and username!

Why is it important to reset your password and username?

Resetting your password and username is not only a way to recover your access to i-Muamalat, but also a good practice to protect your online security. By changing your password regularly, you can prevent hackers from stealing your personal and financial information. You should also avoid using the same password for different accounts or sharing it with anyone else.

What are the benefits of using i-Muamalat?

i-Muamalat is a convenient and secure online banking service that allows you to perform various transactions such as fund transfers, bill payments, zakat payments, balance inquiries, statement requests, and more. You can also enjoy features such as Visa B2B Connect, which enables fast and low-cost cross-border payments with SWIFT as an alternative channel. i-Muamalat is also compatible with various devices such as desktops, laptops, tablets, and smartphones.

How can I get more help or feedback?

If you have any questions or issues regarding i-Muamalat, you can contact Bank Muamalat’s customer service at 1300-88-8787 or email them at [email protected] You can also visit their website at https://www.muamalat.com.my for more information about their products and services. Alternatively, you can visit any of their branches nationwide or follow their social media accounts on Facebook, Twitter, Instagram, and YouTube.


Resetting your password and username for i-Muamalat is easy and quick if you follow these steps. By doing so, you can regain access to your online banking account and enjoy its benefits. Remember to change your password regularly and keep it safe from others. Happy banking!

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