Are you having trouble receiving the TAC number for your i-Muamalat online banking transactions? Don’t worry, you’re not alone. Many customers have faced this issue due to various reasons, such as network congestion, outdated mobile number, or enhanced security features.
In this article, we’ll show you some ways to overcome this problem and enjoy a smooth and secure online banking experience with Bank Muamalat. We’ll also share some tips on how to protect yourself from SMS TAC scams and frauds.
What is TAC Number i-Muamalat?
TAC stands for Transaction Authentication Code. It is a 6-digit code that is sent to your registered mobile number via SMS whenever you perform certain online banking transactions, such as funds transfer, bill payment, or account maintenance.
The TAC number is used to verify your identity and authorise your transactions. You need to enter the TAC number within a specified time limit before you can proceed with your transactions.
Why am I not getting the TAC Number i-Muamalat?
There are several possible reasons why you may not receive the TAC number i-Muamalat, such as:
- Your mobile number is not updated or registered with Bank Muamalat. You need to ensure that your mobile number is correct and active in order to receive the TAC number.
- Your mobile network is experiencing congestion or interruption. This may cause delays or failures in receiving the SMS TAC.
- You have exceeded the maximum number of TAC requests per day. You can only request up to 10 TAC numbers per day for each transaction type.
- You have entered an incorrect username or password when logging in to i-Muamalat. This may trigger a security alert and prevent you from receiving the TAC number.
- You are using an old version of i-Muamalat Mobile Application or browser. You need to update your app or browser to the latest version to ensure compatibility and security.
- You have not activated i-MSecure, which is a new feature that replaces SMS TAC for all i-Muamalat transactions.
How to overcome the problem of not getting the TAC Number i-Muamalat?
Depending on the cause of the problem, you can try one or more of the following solutions:
Solution 1: Update your mobile number with Bank Muamalat
If your mobile number is not updated or registered with Bank Muamalat, you need to do so as soon as possible. Here are the steps to update your mobile number:
- Log in to i-Muamalat online portal at https://www.i-muamalat.com.my
- Select Other Service > My Data > Update Mobile Number
- Enter your new mobile number and click Submit
- After updating your mobile number, you need to call the customer service hotline at 03-26005500 for activation.
Alternatively, you can also update your mobile number at any Bank Muamalat branch or ATM.
Solution 2: Check your mobile network signal and coverage
If your mobile network is experiencing congestion or interruption, you may face delays or failures in receiving the SMS TAC. To avoid this, you should:
- Check your mobile signal strength and ensure that it is sufficient and stable.
- Check your mobile network coverage and ensure that it is not affected by any outage or maintenance.
- Switch to another mobile network provider if possible.
- Restart your mobile phone or switch it to airplane mode and back to refresh your network connection.
Solution 3: Request a new TAC Number i-Muamalat
If you have exceeded the maximum number of TAC requests per day, you will not be able to receive any more TAC numbers until the next day. However, if you still need to perform urgent transactions, you can request a new TAC number by following these steps:
- Log in to i-Muamalat online portal at https://www.i-muamalat.com.my
- Select Other Service > My Data > Request New TAC
- Enter your transaction details and click Submit
- A new TAC number will be sent to your registered mobile number
Note that this option is only available for certain transaction types and may incur additional charges.
Solution 4: Reset your username or password
If you have entered an incorrect username or password when logging in to i-Muamalat, you may trigger a security alert and prevent you from receiving the TAC number. To resolve this, you need to reset your username or password by following these steps:
- Go to i-Muamalat online portal at https://www.i-muamalat.com.my
- Click on Forgot Username or Forgot Password
- Enter your card number, IC number, and mobile number
- A new username or password will be sent to your registered mobile number
Solution 5: Update your i-Muamalat Mobile Application or browser
If you are using an old version of i-Muamalat Mobile Application or browser, you may encounter compatibility or security issues that prevent you from receiving the TAC number. To avoid this, you should:
- Update your i-Muamalat Mobile Application to the latest version from the Apple AppStore, Google PlayStore, or HUAWEI AppGallery.
- Update your browser to the latest version and clear your cache and cookies.
- Use a supported browser, such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
Solution 6: Activate i-MSecure
i-MSecure is a new feature that replaces SMS TAC for all i-Muamalat transactions. It is a more secure and convenient way to authorise your transactions using your smartphone. To use i-MSecure, you need to:
- Download the i-Muamalat Mobile Application from the Apple AppStore, Google PlayStore, or HUAWEI AppGallery.
- Log in to i-Muamalat online portal at https://www.i-muamalat.com.my
- Select Other Service > My Data > Token Registration
- Click on Register and enter the TAC number sent to your mobile number
- Bind your smartphone with i-MSecure by scanning the QR code or entering the activation code
- Enable push notification for the i-Muamalat Mobile Application
Once you have activated i-MSecure, you will no longer receive SMS TAC for your transactions. Instead, you will receive a push notification on your smartphone asking you to approve or reject the transaction.
How to protect yourself from SMS TAC scams and frauds?
SMS TAC scams and frauds are becoming more common and sophisticated. They involve criminals who try to trick you into revealing your personal or banking information, such as your username, password, card number, IC number, or TAC number.
They may do this by:
- Calling or texting you pretending to be from Bank Muamalat or other authorities and asking you to verify your information or perform certain transactions.
- Sending you fake emails or websites that look like Bank Muamalat and asking you to log in or update your information.
- Installing malware or spyware on your computer or smartphone that can capture your keystrokes or screen.
To protect yourself from these scams and frauds, you should:
- Never share your personal or banking information with anyone, especially your username, password, card number, IC number, or TAC number.
- Never click on any links or attachments in suspicious emails or messages.
- Never log in to i-Muamalat from public computers or unsecured networks.
- Always check the sender’s details and the URL of the website before entering any information.
- Always use i-MSecure instead of SMS TAC for better security and convenience.
Conclusion
We hope this article has helped you understand how to overcome the problem of not getting the TAC number i-Muamalat in Malaysia. By following the solutions and tips we have shared, you should be able to enjoy a smooth and secure online banking experience with Bank Muamalat.