If you are a BSN Bank customer, you might want to change your phone number online for various reasons. Maybe you have switched to a new prepaid plan, or your old number has expired, or you just want to update your contact details.
Whatever the reason, changing your phone number online is important to ensure that you can receive the TAC (Transaction Authorisation Code) for your online banking transactions. The TAC is a security feature that protects your account from unauthorized access.
But how do you change your BSN Bank phone number online? Is it possible to do it through the myBSN portal or the ATM machine? What documents do you need to bring? How long does it take?
Don’t worry, we have got you covered. In this article, we will show you how to change your BSN Bank phone number online in 3 easy steps. Plus, we have a special offer for you at the end of this article that you don’t want to miss!
Step 1: Go to the nearest BSN branch
The first step to change your BSN Bank phone number online is to go to the nearest BSN branch. You cannot do it through the myBSN portal or the ATM machine.
You need to go to the bank in person and not send a representative. You need to fill up a form to update your phone number. If your email address has changed as well, you can update it at the same time.
Make sure you bring along these documents:
- Your savings book
- Your ATM debit/credit card
- Your identification card (MyKad)
- Your new phone number
Step 2: Inform the customer service officer
The second step to change your BSN Bank phone number online is to inform the customer service officer at the bank. Tell them that you want to update your phone number for myBSN online banking.
The customer service officer will help you fill up the form and verify your identity. They will also ask you for your new phone number and email address.
Once you have completed the form, you can submit it to the officer. They will process your request and update your phone number in their system.
Step 3: Register again on myBSN portal
The third and final step to change your BSN Bank phone number online is to register again on the myBSN portal. You can only do this after 24 hours of updating your phone number at the bank.
To register again on the myBSN portal, follow these steps:
- Go to https://www.mybsn.com.my
- Click on “First Time Registration”
- Enter your identification card number, ATM card number and PIN
- Enter your new phone number and email address
- Create a username and password
- Confirm your registration
That’s it! You have successfully changed your BSN Bank phone number online. You can now use your new phone number to receive the TAC for your online banking transactions.
Bonus: Get RM50 Cashback When You Change Your Phone Number Online!
As a reward for changing your phone number online, we have a special offer for you. If you change your phone number online before 30 November 2023, you can get RM50 cashback from BSN Bank!
All you need to do is:
- Change your phone number online following the steps above
- Make at least one online banking transaction using myBSN portal within 7 days of changing your phone number
- Wait for the RM50 cashback to be credited into your account within 14 days
This offer is valid for the first 10,000 customers who change their phone number online before 30 November 2023. So hurry up and don’t miss this chance!
Changing your BSN Bank phone number online is easy and convenient. You just need to go to the nearest BSN branch, inform the customer service officer, and register again on the myBSN portal.
By doing so, you can ensure that you can receive the TAC for your online banking transactions and protect your account from unauthorized access.