Amir ZulkarnainAs a Shopee user in Malaysia, you might face some problems needing help from Shopee Customer Service. Whether you’re buying or selling, you can reach them via hotline, email, or live chat.
Here’s how to use each channel effectively and get the assistance you need.
Hotline
For immediate assistance, you can dial the Shopee Customer Service hotline at 03-27779222. It’s open from 8 am to 7 pm every day, including public holidays.
This is the quickest way to connect with a human representative who can assist you with any questions or concerns you may have.
Keep in mind that during busy times or holidays, you might encounter longer wait times or busy signals. So, if your issue isn’t urgent, it’s a good idea to call during off-peak hours or consider using other contact methods.
To access the email enquiry form on the Shopee App, go to the Me tab, then My Shop, and navigate to Learn and Help. From there, select Seller Education Hub and scroll to the bottom of the page to find the Email option. You can also access this form via the Seller Education Hub on your mobile browser or desktop.
Once you’ve submitted the email enquiry form, Shopee will typically respond within 1-2 working days. This method is convenient and reliable, especially for non-urgent issues or when you need to attach screenshots or documents as evidence.
However, keep in mind that you may need to wait longer for a response, and if your issue isn’t resolved, you might need to follow up with another email.
Live Chat
To chat with Shopee’s live agents, go to the Me tab on Shopee App, then navigate to My Shop > Learn and Help > Chat with Shopee. Select Chat with Live Agent. On Seller Centre, choose the Chat with Shopee icon and then Chat with Live Agent.
The live agents are available from 7 am to 12 am every day, including public holidays. This is a convenient and interactive way to contact Shopee Customer Service for quick resolution of simple or common issues. However, during peak hours or festive seasons, you may experience longer wait times for the live agents to respond.
In the chat, you can also send keywords or phrases related to your issue. Shopee’s chatbot assistant, Sophie, will suggest relevant articles to help you resolve your problem. Examples of key phrases include “arrange shipment”, “listing products”, “Shocking Sale”, and “account health”.
Conclusion
Shopee Customer Service in Malaysia provides three contact channels: hotline, email, or live chat. Each has its pros and cons, depending on the urgency and complexity of your issue. Pick the one that fits your needs best. You can also check the Help Center on Shopee’s website or app for more guidance.