Shopee Delivery Issues? How to Contact Logistics Directly

Waiting for your Shopee parcel and want to check on its progress? Sometimes, you might even want to expedite the delivery if it’s taking a bit too long. Luckily, you can contact Shopee’s supported logistics partners directly for these matters. Here’s how:

Tracking Your Shopee Order

  1. In-app Tracking:
    • Go to the “Me” tab on your Shopee app.
    • Under “My Purchases”, select “To Ship” or “To Receive”.
    • Find your order and tap on “View Shipping Info” to see the latest tracking updates.
  2. Logistics Partner’s Website or App:

Contacting the Logistics Partner

If you need further assistance or want to expedite your order, contacting the logistics partner directly is the way to go. Here’s how to find their contact information:

  1. Shopee Help Center:
    • Visit the Shopee Help Center (
    • Search for “Contact Shopee Supported Logistics”
    • Find the relevant logistics partner and their contact details.
  2. Logistics Partner’s Website:
    • Go to the website of the logistics partner handling your delivery.
    • Look for sections like “Help”, “Contact Us”, or “Customer Support” for their telephone numbers or email addresses.

Things to Remember

  • Expediting Delivery: This option might not always be available and depends on factors such as the parcel’s location and the logistics partner’s policies.
  • Prepare Information: Have your Shopee order number and tracking number ready when contacting the logistics partner.
  • Peak Seasons: Expect delays around major holidays and promotional periods.


Having the ability to track and manage your Shopee deliveries directly with the logistics partners offers more control and peace of mind. By following these steps, you can easily stay on top of your orders and address any concerns you might have.

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