Encountering login issues with your Islamic Bank account online in Malaysia? Fret not, as we’ve got the solutions you need. In this article, we’ll walk you through 5 easy methods to reset your password and username online, whether you’ve forgotten your login details, lost your phone, or changed your email address.
Method 1: Using the Bank Islam IB Internet Banking Website
This is the most common and user-friendly way to reset your password and username online. Here’s how:
- Visit https://www.bankislam.biz and click on “Forgot Password / User ID” at the top right corner of the page.
- Provide your NRIC number or passport number and click “Submit.”
- An OTP (One-Time Password) will be sent to you via SMS or email. Enter the OTP and click “Submit.”
- Your username will be displayed on the screen. Make a note of it, then click “Reset Password.”
- Enter your new password and confirm it, then click “Submit.”
- Congratulations, you’ve successfully reset your password and username online.
Method 2: Using the Bank Islam Contact Centre
If you prefer speaking to a customer service representative or lack internet access, the Bank Islam Contact Centre is at your service. Here’s how:
- Dial +603-26 900 900 and select option 2 for internet banking.
- Provide your NRIC number or passport number and respond to security questions.
- The customer service representative will verify your identity and proceed to reset your password and username online.
- You’ll receive an SMS or email containing your new password and username.
- Your password and username have now been successfully reset online.
Method 3: Using the Bank Islam eBanker Pro Website
If you’re a company user with a user ID and password granted by your company system administrator and system authorizer, they can help reset your password and username online. Here’s how:
- Reach out to your company system administrator or system authorizer and request them to reset your password and username online.
- They will complete the System Administrator & System Authorizer’s ID maintenance form at https://www.bankislam.com/forms/ and email it to admin.ebankerPro@bankislam.com.my for processing.
- Your request will be processed upon receiving all required documents and information.
- You’ll receive an SMS or email with your new password and username.
- Your password and username have been successfully reset online.
Method 4: Using the Maybank2u Website
If your Islamic Bank account is linked to a Maybank account, you can utilize the Maybank2u website to reset your password and username online. Here’s how:
- Visit https://www.maybank2u.com.my and click on “Forgot Login Details” at the bottom of the page.
- Choose your preferred method for resetting your account and verify your details using your Access/Card No. and PIN.
- If you’re using your Access Number for the reset, input your Internet Banking PIN. Your username will be displayed. Make note of it, then click ‘Reset Password’ to proceed.
- Enter your new password and confirm it, then click “Submit.”
- Your password and username have been successfully reset online.
Method 5: Using the Bank Islam TruRewards Website
If you have a Bank Islam TruRewards account, the TruRewards website can help you reset your password online. Here’s how:
- Go to https://trurewards.bankislam.com.my/trurewards/account/reset-password
- Enter your username and NRIC number, then click “Reset My Password.”
- You’ll receive an email containing a link to reset your password.
- Click on the link, then enter and confirm your new password.
- Your password has been successfully reset online.
Conclusion
We trust that these 5 methods have made resetting your Islamic Bank password and username online in Malaysia a breeze. You can now access your account hassle-free, anytime and anywhere.
For any questions or feedback, don’t hesitate to reach out at contactcenter@bankislam.com.my or call at +603-26 900 900.