how to reset islamic bank password and username online

5 Easy Ways to Reset Islamic Bank Password and Username Online

Encountering login issues with your Islamic Bank account online in Malaysia? Fret not, as we’ve got the solutions you need. In this article, we’ll walk you through 5 easy methods to reset your password and username online, whether you’ve forgotten your login details, lost your phone, or changed your email address.

Method 1: Using the Bank Islam IB Internet Banking Website

This is the most common and user-friendly way to reset your password and username online. Here’s how:

  1. Visit https://www.bankislam.biz and click on “Forgot Password / User ID” at the top right corner of the page.
  2. Provide your NRIC number or passport number and click “Submit.”
  3. An OTP (One-Time Password) will be sent to you via SMS or email. Enter the OTP and click “Submit.”
  4. Your username will be displayed on the screen. Make a note of it, then click “Reset Password.”
  5. Enter your new password and confirm it, then click “Submit.”
  6. Congratulations, you’ve successfully reset your password and username online.

Method 2: Using the Bank Islam Contact Centre

If you prefer speaking to a customer service representative or lack internet access, the Bank Islam Contact Centre is at your service. Here’s how:

  1. Dial +603-26 900 900 and select option 2 for internet banking.
  2. Provide your NRIC number or passport number and respond to security questions.
  3. The customer service representative will verify your identity and proceed to reset your password and username online.
  4. You’ll receive an SMS or email containing your new password and username.
  5. Your password and username have now been successfully reset online.

Method 3: Using the Bank Islam eBanker Pro Website

If you’re a company user with a user ID and password granted by your company system administrator and system authorizer, they can help reset your password and username online. Here’s how:

  1. Reach out to your company system administrator or system authorizer and request them to reset your password and username online.
  2. They will complete the System Administrator & System Authorizer’s ID maintenance form at https://www.bankislam.com/forms/ and email it to admin.ebankerPro@bankislam.com.my for processing.
  3. Your request will be processed upon receiving all required documents and information.
  4. You’ll receive an SMS or email with your new password and username.
  5. Your password and username have been successfully reset online.

Method 4: Using the Maybank2u Website

If your Islamic Bank account is linked to a Maybank account, you can utilize the Maybank2u website to reset your password and username online. Here’s how:

  1. Visit https://www.maybank2u.com.my and click on “Forgot Login Details” at the bottom of the page.
  2. Choose your preferred method for resetting your account and verify your details using your Access/Card No. and PIN.
  3. If you’re using your Access Number for the reset, input your Internet Banking PIN. Your username will be displayed. Make note of it, then click ‘Reset Password’ to proceed.
  4. Enter your new password and confirm it, then click “Submit.”
  5. Your password and username have been successfully reset online.

Method 5: Using the Bank Islam TruRewards Website

If you have a Bank Islam TruRewards account, the TruRewards website can help you reset your password online. Here’s how:

  1. Go to https://trurewards.bankislam.com.my/trurewards/account/reset-password
  2. Enter your username and NRIC number, then click “Reset My Password.”
  3. You’ll receive an email containing a link to reset your password.
  4. Click on the link, then enter and confirm your new password.
  5. Your password has been successfully reset online.

Conclusion

We trust that these 5 methods have made resetting your Islamic Bank password and username online in Malaysia a breeze. You can now access your account hassle-free, anytime and anywhere.

For any questions or feedback, don’t hesitate to reach out at contactcenter@bankislam.com.my or call at +603-26 900 900.


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