how to make a police report online complaint e reporting

5 Simple Steps to Make an Online Police Report in Malaysia

Losing important documents or personal items can be stressful, but making a police report in Malaysia has become more convenient with the introduction of online reporting for non-criminal cases.

You can now file a police report from the comfort of your home or office, saving you time and effort. This service is available for various non-criminal incidents, such as lost documents or items, as well as natural disasters.

Here are the 5 simple steps to make an online police report in Malaysia:

Step 1: Visit the e-Reporting Portal

Start by visiting the Royal Malaysia Police (PDRM) e-Reporting portal at Please note that this service is currently available only to residents of Kuala Lumpur, but it may expand to other areas in the future.

Step 2: Register as a New User

If you haven’t registered with the e-Reporting portal before, click on the “Register User” button. You will need to provide your personal information, including your name, identity card number, email address, phone number, and password. After filling in the required details, click “Register” to create your account.

Step 3: Log In with Your ID and Password

Once you’ve registered, log in to the e-Reporting portal using your identity card number and password. You will be presented with important reminders and a declaration that you must read and agree to. Ensure that you meet the criteria (Malaysian citizen above 18 years old and reporting non-criminal matters) and tick the boxes accordingly. Then, click “Next” to proceed.

Step 4: Provide Details of Your Report

In this section, you will need to provide details about the incident for your police report. Some fields may be automatically filled based on your profile information. Provide accurate and complete information, including:

  • Date and time of the incident
  • Location of the incident
  • Type of document or item that was lost or damaged
  • Serial number or identification number of the document or item (if applicable)
  • Circumstances and description of how the incident occurred
  • Actions you have taken or plan to take regarding the incident

You will also need to select the police station where you wish to submit your report. Use the map provided to select the nearest or most convenient police station for you. This will auto-generate the contingent, district, and station name for your report.

Step 5: Confirm and Print Your Police Report

Review all the information you’ve entered on the confirmation page. If everything is correct and complete, click the “Submit” button to finalize your report. You will receive a confirmation email containing your report number, along with an attached copy of your report. You can also choose to print your report directly from the portal.

That’s it! You’ve successfully made an online police report in Malaysia. You can use this report when dealing with government agencies for replacement documents or compensation for lost or damaged items.

However, it’s crucial to note that making a false or misleading police report is a punishable offense under Section 182 of the Penal Code. If found guilty, you could face imprisonment for up to six months, a fine of up to RM2,000, or both. So, please ensure that you only submit honest and genuine reports.

We hope this guide has been helpful in understanding how to make an online police report in Malaysia. If you have any questions or feedback, feel free to leave a comment. Stay safe and informed!






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