how to reactivate mybsn blocked bsn account

How to Reactivate Your BSN Account in 5 Simple Steps

If you have a BSN account, you might have faced the frustration of it getting locked or turned off for various reasons. Maybe you forgot your password, didn’t log in for over two months, or think scammers got into your account. Whatever the cause, don’t worry; there are ways to bring your BSN account back to life and use online banking again.

In this guide, we’ll walk you through five simple steps to reactivate your BSN account. We’ve gathered the latest information from BSN Malaysia and reliable sources. We’ll also share tips on preventing future account lockouts. Let’s begin!

What’s BSN Online Banking?

BSN Online Banking is a service by Bank Simpanan Nasional Malaysia (BSN). It lets BSN customers access their accounts and do banking tasks online using a computer or mobile device with internet.

With BSN Online Banking, you can check your balance, move money, pay bills, and shop online. It’s super convenient because you can access your accounts wherever you have an internet connection.

BSN Online Banking takes security seriously. It has features like two-factor authentication and strong passwords to keep your transactions safe and in your control.

Enjoy fast, secure, and easy online banking with BSN, anywhere and anytime.

Why Your BSN Account Gets Locked?

There are a few reasons why your BSN account might get locked:

  • You entered the wrong password three or more times in a row.
  • You didn’t log in for over two months.
  • You used the myBSN Safe Switch to block your account due to scam suspicions or security concerns.
  • You didn’t follow BSN Online Banking’s terms and conditions.

If your BSN account gets locked, you can’t access it or do online banking stuff until you reactivate it.

How to Reactivate Your BSN Account?

To reactivate your BSN account, you cannot do it online. You can only reactivate your BSN account at a BSN branch.

Step 1: Understand BSN Online Banking

BSN Online Banking is a convenient service offered by Bank Simpanan Nasional Malaysia (BSN). It allows you to manage your accounts, conduct transactions, and handle your finances online using your computer or mobile device with an internet connection. With BSN Online Banking, you can check balances, transfer funds, pay bills, and make online purchases securely and conveniently.

Step 2: Know Why Your Account Was Blocked or Deactivated

Several reasons can lead to your BSN account being blocked or deactivated. Common causes include:

  • Entering an incorrect password multiple times.
  • Not logging in for more than two months.
  • Suspecting unauthorized access and using the myBSN Safe Switch feature to block your account.
  • Violating BSN Online Banking terms and conditions.

A blocked or deactivated account means you can’t access online banking services until you reactivate it.

Step 3: Reactivate Your Account at a BSN Branch

To reactivate your BSN account, you can’t do it online. You’ll need to visit a BSN branch. Here’s how:

Step 3.1: Prepare Documents

Before heading to the branch, make sure to bring:

  • Your MyKad (National ID)
  • Your BSN ATM card
  • Some cash (if needed for administrative fees)

These documents will help verify your identity and cover any applicable fees.

Step 3.2: Visit a Nearby BSN Branch

Locate a BSN branch near you that offers online banking services by using this branch locator: BSN Branch Locator. When you arrive at the branch, take a queue number and wait for your turn.

Step 3.3: Inform the Officer of Your Intentions

When it’s your turn, explain to the officer that you want to reactivate your BSN account. They will ask for your documents and assess your account status.

  • If your account was blocked due to password issues, the officer will reset your password and provide you with a temporary one. You’ll need to change this password when you log in next.
  • If your account was deactivated due to inactivity, the officer will reactivate it and advise you to log in as soon as possible.
  • If your account was blocked because of the myBSN Safe Switch feature, the officer will ask security questions and verify your identity. If everything checks out, they’ll unblock your account and restore access.

For other reasons, the officer will explain the situation and guide you on the necessary steps.

Step 3.4: Pay Any Applicable Fees

Depending on the reason for your account blockage or deactivation, you might need to pay some fees to reactivate it. For instance, if you’ve lost or damaged your ATM card, a replacement might cost RM12.

The officer will inform you of any applicable fees and guide you through the payment process, which you can do in cash or with a debit card at the branch.

Step 3.5: Log In to Your Reactivated Account

After reactivating your account and handling any fees, if applicable, you can log in using your user ID and password. If you received a temporary password, remember to change it to a strong and secure one when logging in:

  • Visit BSN’s official website at
  • Click on “Internet Banking” in the top menu
  • Enter your user ID and password, then click “Login”
  • If you have a temporary password, you’ll be prompted to create a new one with at least 8 characters, including uppercase, lowercase, numbers, and symbols.
  • Congratulations, you’ve successfully logged in to your BSN account!

Step 4: Prevent Future Account Issues

To avoid facing account blockages or deactivations in the future, follow these tips:

  • Log in regularly, at least once every two months, to keep your account active.
  • Don’t share your user ID and password with anyone, and avoid writing them down where others can see.
  • Use unique and strong passwords, avoiding common or easily guessed ones like names, birthdates, or phone numbers.
  • Change your password periodically, at least once every six months, or if you suspect it’s compromised.
  • Consider using the myBSN Safe Switch feature if you suspect fraud or unauthorized access. This feature instantly blocks account access and prevents unauthorized transactions.


We hope this guide has made reactivating your BSN account a straightforward process for you. If you encounter any issues or have questions regarding your BSN account, contact BSN Customer Service at 1300-88-1900 or visit their official website at for more information.

Remember, regular login activity, strong passwords, and the use of the myBSN Safe Switch feature can help keep your BSN account secure in the future. Enjoy the convenience and security of BSN Online Banking for your financial needs.






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