how to recover bank islam user id password

5 Easy Ways to Recover Your Bank Islam User ID and Password in Malaysia

Forgetting your Bank Islam online account user ID or password can be frustrating, but there are several easy ways to recover them. Here are 5 methods to help you regain access to your account in Malaysia:

1. Use Your Bank Islam Debit Card or Credit Card

  1. Visit the Bank Islam online website.
  2. Click on “Bank Islam IB.”
  3. Select “Forgot User ID / Password.”
  4. Enter your card type, card number, and PIN.
  5. Click “Continue” and follow the on-screen instructions.

You’ll receive an I-Access Code (IAC) via SMS or email, which you’ll need to enter to verify your identity. Once verified, you can view your user ID or create a new password.

2. Use Your Registered Mobile Number

  1. Visit the Bank Islam online website.
  2. Click on “Bank Islam IB.”
  3. Select “Forgot User ID / Password.”
  4. Enter your registered mobile number and click “Request IAC.”
  5. Enter the IAC received via SMS and click “Continue.”
  6. Choose whether to recover your user ID or reset your password and follow the on-screen instructions.

3. Use Your Email Address

  1. Visit the Bank Islam online website.
  2. Click on “Bank Islam IB.”
  3. Select “Forgot User ID / Password.”
  4. Enter your registered email address and click “Request IAC.”
  5. Enter the IAC received via email and click “Continue.”
  6. Choose whether to recover your user ID or reset your password and follow the on-screen instructions.

4. Contact Bank Islam Customer Service

If the above methods don’t work, you can contact Bank Islam customer service for assistance:

  • Call the Bank Islam Contact Centre at +603-26 900 900 or email them at contactcenter@bankislam.com.my.
  • Provide your personal details and account information.
  • Request assistance to recover your user ID or password.
  • Follow their instructions and complete the identity verification process.

5. Visit a Bank Islam Branch

As a last resort, you can visit a Bank Islam branch for in-person assistance:

  • Locate a Bank Islam branch near you using their branch locator: Bank Islam Branch Locator.
  • Bring your identification document, Bank Islam debit card or credit card.
  • Inform the branch staff that you need to recover your user ID or password.
  • Follow their instructions and complete the necessary identity verification.

These methods should help you recover your Bank Islam online account user ID or reset your password. If you have any questions or need further assistance, don’t hesitate to contact Bank Islam’s customer service or visit a branch for support.


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