If you are a Coway customer in Malaysia, you might want to know how to check your monthly rental payment and balance due for your water purifier, air purifier, mattress or bidet. Here are some ways you can do that easily and conveniently.
Check Coway Payment Online
One of the easiest ways to check your Coway payment is to use the online portal at https://www.coway.com.my/login. You will need to register for an account first if you haven’t done so.
Once you log in, you can view your payment history, download your tax invoice, update your personal details and more.
Check Coway Payment via SMS
Another way to check your Coway payment is to use the SMS service. You can send a text message to 012-333 8888 with the following format:
COWAY PAYMENT
For example, if your order number is 123456789, you can send:
COWAY PAYMENT 123456789
You will receive a reply with your payment status and balance due.
Check Coway Payment via Careline
You can also call the Coway Careline at 1800-888-111 to check your payment status. You will need to provide your order number or IC number for verification. The Careline is available 24 hours a day, 7 days a week.
Check Coway Payment via CODY
Lastly, you can check your payment status with your Coway Lady (CODY), who is your dedicated service agent. You can contact your CODY via phone or WhatsApp to ask about your payment details.
Your CODY will also visit you periodically to service your Coway product and collect cash payment if you choose the regular payment mode.
How to Pay Coway Rental Fee
There are several payment options for your monthly rental fee. You can choose the one that suits you best.
Auto Debit
Auto debit is the most convenient and hassle-free option. You can authorize Coway to deduct the rental fee from your debit or credit card every month. You will not be charged any processing fee for this option.
To apply for auto debit, you need to fill up an auto debit form and attach a copy of your debit or credit card (front and back). You can get the form from your CODY or download it from https://www.coway.com.my/faq. You can submit the form to your CODY or email it to autodebit@coway.com.my.
Direct Debit
Direct debit is another option where you can authorize Coway to deduct the rental fee from your saving or current account every month. You will not be charged any processing fee for this option.
To apply for direct debit, you need to fill up a direct debit form and attach a copy of your bank statement or passbook (front page). You can get the form from your CODY or download it from https://www.coway.com.my/faq. You can submit the form to your CODY or email it to autodebit@coway.com.my.
JomPAY
JomPAY is a national bill payment scheme that allows you to pay bills online using any bank account or card. You can use JomPAY to pay your Coway rental fee via internet banking, mobile banking or ATM.
To use JomPAY, you need to enter the following details:
- Biller Code: 9928
- Ref-1: Your order number
- Ref-2: Your IC number
- Amount: Your rental fee
You will be charged a processing fee of RM10 for this option.
Maybank Cash Deposit Machine
You can also use the Maybank Cash Deposit Machine (CDM) to pay your Coway rental fee. You need to enter the following details:
- Payee Code: 016
- Ref-1: Your order number
- Ref-2: Your IC number
- Amount: Your rental fee
You will be charged a processing fee of RM10 for this option.
CIMB Virtual Account
You can also use the CIMB Virtual Account to pay your Coway rental fee. You need to enter the following details:
- Account Number: Your virtual account number (you can get it from your CODY or customer service)
- Amount: Your rental fee
You will be charged a processing fee of RM10 for this option.
CIMB Bill Payment
You can also use the CIMB Bill Payment to pay your Coway rental fee. You need to enter the following details:
- Payee Name: Coway (M) Sdn Bhd
- Ref-1: Your order number
- Ref-2: Your IC number
- Amount: Your rental fee
You will be charged a processing fee of RM10 for this option.
Regular Payment by Cash
You can also pay your Coway rental fee by cash to your CODY during the Heart Service. Your CODY will issue you a receipt for your payment. You will be charged a processing fee of RM10 for this option.
Latest News on Coway Malaysia
Coway Malaysia has recently launched a new campaign called “Change Your Life” to celebrate its 15th anniversary in Malaysia. The campaign aims to reward its customers with attractive prizes worth up to RM15 million, including a grand prize of a bungalow worth RM1.5 million.
To participate in the campaign, you need to purchase or rent any Coway product from the home appliance category (water purifier, air purifier, mattress or bidet) between 1 October 2023 and 31 March 2024. You will get one or more entries depending on the product you choose. The more entries you have, the higher your chances of winning.
The campaign also features a weekly lucky draw where you can win cash vouchers, smartphones, laptops and more. You can check the winners list and the terms and conditions at https://www.coway.com.my/changeyourlife.
Conclusion
Coway Malaysia is committed to providing the best service and products to its customers. By knowing how to check your Coway payment and balance due, you can enjoy the benefits of your Coway product without any worries.
You can also take part in the “Change Your Life” campaign and stand a chance to win amazing prizes. For more information, you can visit the Coway website or contact the Coway Careline.